A behavioral approach to information retrieval system design
Journal of Documentation
A case for interaction: a study of interactive information retrieval behavior and effectiveness
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interaction in information retrieval: selection and effectiveness of search terms
Journal of the American Society for Information Science
Elicitation behavior during mediated information retrieval
Information Processing and Management: an International Journal
Information seeking and mediated searching. Part 5. User-intermediary interaction
Journal of the American Society for Information Science and Technology
Intermediary's information seeking, inquiring minds, and elicitation styles
Journal of the American Society for Information Science and Technology
Understanding patrons' micro-level information seeking (MLIS) in information retrieval situations
Information Processing and Management: an International Journal
Examining the effectiveness of real-time query expansion
Information Processing and Management: an International Journal
Evaluating the accuracy of implicit feedback from clicks and query reformulations in Web search
ACM Transactions on Information Systems (TOIS)
Twenty-five years of end-user searching, Part 2: Future research directions
Journal of the American Society for Information Science and Technology
Eliciting better information need descriptions from users of information search systems
Information Processing and Management: an International Journal
Journal of the American Society for Information Science and Technology
Reports, requests, and recipient design: The management of patron queries in online reference chats
Journal of the American Society for Information Science and Technology
Like an intuitive and courteous butler: a proactive personal agent for task management
Proceedings of The 8th International Conference on Autonomous Agents and Multiagent Systems - Volume 1
i-TEL-u: a query suggestion tool for integrating heterogeneous contexts in a digital library
ECDL'10 Proceedings of the 14th European conference on Research and advanced technology for digital libraries
Interfaces for the ordinary user: can we hide too much?
Communications of the ACM
Effective query formulation with multiple information sources
Proceedings of the fifth ACM international conference on Web search and data mining
On intermediaries' inquiring minds, elicitation styles, and user satisfaction
Journal of the American Society for Information Science and Technology
User models as revealed in web-based research services
Journal of the American Society for Information Science and Technology
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Elicitation (i.e., question-asking) is complex human linguistic behavior that can provide insights into people's knowledge state, intention and action for user modeling in information retrieval (IR) research. This paper reports a comparative study of user elicitation behaviors by Chinese and English speakers in professional settings of mediated search, with particular reference to sociocultural aspects of human communication. More specifically, this study investigates user elicitation behavior from real-life interactional cases, with the goal of exploring whether there are differences between Chinese and English speaking users in their elicitation behavior. To reveal the sociocultural influences in user-intermediary interactions, corpus data is analyzed in terms of the identification and counting of the purposes and communicative functions. Our findings revealed significant differences in the use of elicitation purposes and communicative functions by Chinese and English users. Chinese users were more concerned about the technical aspects of searching activities, with little reference to the cognitive aspects of their information problems. Importantly, the differences in communicative functions (i.e., the intended meaning) suggested potential sociocultural influences on micro-level information seeking. The findings are discussed in view of IR system design supporting query formulation, user modeling in interactive IR and conceptual modeling in information behavior research.