Knowledge elicitation using discourse analysis
International Journal of Man-Machine Studies - Special Issue: Knowledge Acquisition for Knowledge-based Systems. Part 4
Affective and cognitive searching behavior of novice end-users of a full-text database
Journal of the American Society for Information Science - Special issue on full-text retrieval
Elicitations during information retrieval: implications for IR system design
SIGIR '96 Proceedings of the 19th annual international ACM SIGIR conference on Research and development in information retrieval
Information needs: a person-in-situation approach
ISIC '96 Proceedings of an international conference on Information seeking in context
Elicitation behavior during mediated information retrieval
Information Processing and Management: an International Journal
Toward a reconceptualization of information seeking research: focus on the exchange of meaning
Information Processing and Management: an International Journal - Special issue on Information Seeking In Context (ISIC)
Journal of the American Society for Information Science
Person and context in information seeking: interactions between cognitive and task variables
The New Review of Information Behaviour Research
Information seeking and mediated searching. Part 5. User-intermediary interaction
Journal of the American Society for Information Science and Technology
Developing the user modelling function of an intelligent interface for document retrieval systems
Developing the user modelling function of an intelligent interface for document retrieval systems
Intermediary's information seeking, inquiring minds, and elicitation styles
Journal of the American Society for Information Science and Technology
On sociocultural aspects of user elicitation
Proceedings of the 4th Information Interaction in Context Symposium
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Elicitation is a communicative act to request information during a dialogue, which reflects the questioner's problems at hand, perplexity, interests, or perhaps internal concerns, either voluntarily or unintentionally. A patron with an information need or a problem at hand approaches the retrieval system to ask their first question. However, many more communicative acts requesting information occur during the retrieval interaction. Elicitation during retrieval interaction, as distinct from the patron's first search question, is termed micro-level information seeking (MLIS). What features does MLIS possess? And is MLIS predictable? These are salient research issues because if a patron's MLIS is explainable and predictable, it is advantageous for the intermediary, be it human or an intelligent agent, to form a dynamic user model by taking the patron's MLIS into account to provide better information retrieval support. This study explores the following research questions: (1) What are the purposes of patron elicitations? (2) When does the patron's elicitation tend to occur? (3) Do patron elicitations differ from intermediary elicitations in terms of frequency of occurrence and time frame? (4) Does patron elicitation behavior relate to contextual variables, such as gender, age, status, knowledge, prior online search experience, individual intermediaries interacted with, or length of interaction? Qualitative and quantitative approaches including discourse analysis, content analysis and statistical analysis are applied. The major research findings include: (1) patrons' and intermediaries' elicitation behaviors differ in terms of frequency and time frame, supporting the prior assumption that intermediary elicitation is pre-planned and patron elicitation is situational; (2) patron's perplexity is situational, being in most cases "search-assignment related"; and (3) patrons' elicitation behavior is significantly related to their contextual variables. The study suggests dynamic user modeling to take account of the patron's MLIS.