An integrative framework for IS quality management
Communications of the ACM
Commercial Applications of the Digital Computer in American Corporations, 1945-1995
IEEE Annals of the History of Computing
How to successfully manage an IT department under turbulent conditions: a case study
Annals of cases on information technology
Software process improvement strategy for enterprise information systems development
International Journal of Information Technology and Management
The management of service desk role players: a South African perspective
SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Information Resources Management Journal
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