DSOM '09 Proceedings of the 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Integrated Management of Systems, Services, Processes and People in IT
Integrated Management of Systems, Services, Processes and People in IT: A Report on DSOM 2009
Journal of Network and Systems Management
BDIM-based optimal design of videoconferencing service infrastructure in Multi-SLA environments
APNOMS'09 Proceedings of the 12th Asia-Pacific network operations and management conference on Management enabling the future internet for changing business and new computing services
Business-Driven IT Management Coming of Age
Journal of Network and Systems Management
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Unlike the conventional way of managing IT that uses technical objectives and metrics only, such as availability, response time, and throughput, business-driven IT management (BDIM) drives IT management decisions from a business perspective by adding business measures, such as profit, cost, and customer experience. Research on BDIM is gathering interest in both academia and industry worldwide. This article introduces BDIM, discusses how it can be enacted, and illustrates its benefits and gains over conventional IT management.