Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Accountable technology appropriation and use
Proceedings of the third Nordic conference on Human-computer interaction
Accountability in an alarming environment
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Medical equipment library design: revealing issues and best practice using DiCoT
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
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In this paper we describe results from an exploratory study observing infusion pump use in practice. From 31 observations of pump programming we note 10 low-level disturbances, which we conceptualise in terms of unremarkable error. This data supports a view that well performing systems cope with error as part of their normal work. Users are able to recover from error and are resilient to performance deviations. However, it is not clear how we, as HCI researchers, should respond to these minor errors: should we aim to minimise them or instead aim to improve detection, recovery and control in safety-critical systems? What is clear is that without remarking on unremarkable error we cannot begin this dialogue and consider the handling of these issues. To conclude we recognise four important factors that influence remedial action, and we highlight the need for a socio-technical approach for making change that is appropriate for practice.