Human values and the design of computer technology
Human values and the design of computer technology
Communications of the ACM
netWorker - Blog it! social software is transforming the Web<\'m>again
Designing for the social web
Analyzing Social Media Networks with NodeXL: Insights from a Connected World
Analyzing Social Media Networks with NodeXL: Insights from a Connected World
Proceedings of the 2011 iConference
Communications of the ACM
Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government
International Journal of Electronic Government Research
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As a means to interact with citizens, social media presents governments with many opportunities and challenges. The ways in which these technologies are framed in policy, particularly information policies, heavily shape resulting government-citizen interactions. This paper uses a policy analysis approach to detail key policy instruments related to U. S. federal government use of social media. It focuses particularly on access issues, which these policies do not adequately address. Access can be understood to mean many things, and the values underlying access perspectives affect the design and implementation of e-government projects. This paper explicates several definitions of access, illustrates the values underlying these definitions, and suggests opportunities to frame government use of social media in a manner inclusive of as many members of the public as possible.