A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Semi-public displays for small, co-located groups
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Public and Situated Displays: Social and Interactional Aspects of Shared Display Technologies (Cooperative Work, 2)
Proactive displays: Supporting awareness in fluid social environments
ACM Transactions on Computer-Human Interaction (TOCHI)
The context, content & community collage: sharing personal digital media in the physical workplace
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Beyond the user: use and non-use in HCI
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Requirements and design space for interactive public displays
Proceedings of the international conference on Multimedia
Reflections on the long-term use of an experimental digital signage system
Proceedings of the 13th international conference on Ubiquitous computing
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A field study on the dynamics of acceptance and rejection of public displays in a knowledge work environment is presented. This study has been conducted on the premises of a research center that employs more than 400 people. We report the motivations for the deployment of a public display infrastructure by the Communication Office, and present the results of the field study conducted 18 months after the initial installations. The results showed that there were several limitations for addressing the information needs of employees through the public displays. The main reasons being they were not properly situated in the everyday lifecycle of the institute, and the visual layout was somehow confusing and often ineffective. However, one of the main design goals was the address the need to propose a new corporate identity after a recent company restructuring. This was communicated more effectively even if not generally accepted. Starting from these results, we proposed two main design strategies to make the deployment of public display systems more effective in terms of perceived usefulness and acceptance: (1) seamless integration of the public display into the everyday life of the community and (2) active involvement of the members of the community in the creation and diffusion of content.