Automatic text processing: the transformation, analysis, and retrieval of information by computer
Automatic text processing: the transformation, analysis, and retrieval of information by computer
Scalable Internet resource discovery: research problems and approaches
Communications of the ACM
A new version of the rule induction system LERS
Fundamenta Informaticae
Rough set algorithms in classification problem
Rough set methods and applications
ACM SIGKDD Explorations Newsletter
A vector space model for automatic indexing
Communications of the ACM
Proceedings of the Second International Conference on Knowledge Discovery and Data Mining
Proceedings of the Second International Conference on Knowledge Discovery and Data Mining
Machine Learning
Fast Algorithms for Mining Association Rules in Large Databases
VLDB '94 Proceedings of the 20th International Conference on Very Large Data Bases
ROSE - Software Implementation of the Rough Set Theory
RSCTC '98 Proceedings of the First International Conference on Rough Sets and Current Trends in Computing
A graph model for E-commerce recommender systems
Journal of the American Society for Information Science and Technology
Enhancing Product Recommender Systems on Sparse Binary Data
Data Mining and Knowledge Discovery
An automatic text mining framework for knowledge discovery on the web
An automatic text mining framework for knowledge discovery on the web
Movie review mining and summarization
CIKM '06 Proceedings of the 15th ACM international conference on Information and knowledge management
Agent-based demand forecast in multi-echelon supply chain
Decision Support Systems
Informed Recommender: Basing Recommendations on Consumer Product Reviews
IEEE Intelligent Systems
Journal of Management Information Systems
The utility of linguistic rules in opinion mining
SIGIR '07 Proceedings of the 30th annual international ACM SIGIR conference on Research and development in information retrieval
Converse approximation and rule extraction from decision tables in rough set theory
Computers & Mathematics with Applications
Analyzing and Detecting Review Spam
ICDM '07 Proceedings of the 2007 Seventh IEEE International Conference on Data Mining
Weighing Stars: Aggregating Online Product Reviews for Intelligent E-commerce Applications
IEEE Intelligent Systems
Comparison studies on classification for remote sensing image based on data mining method
WSEAS Transactions on Computers
Mining the text information to optimizing the customer relationship management
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Text Feature Extraction Based on Rough Set
FSKD '08 Proceedings of the 2008 Fifth International Conference on Fuzzy Systems and Knowledge Discovery - Volume 02
Rough Set-Based SVM Classifier for Text Categorization
ICNC '08 Proceedings of the 2008 Fourth International Conference on Natural Computation - Volume 02
Using Modified CHI Square and Rough Set for Text Categorization with Many Redundant Features
ISCID '08 Proceedings of the 2008 International Symposium on Computational Intelligence and Design - Volume 01
Business stakeholder analyzer: An experiment of classifying stakeholders on the Web
Journal of the American Society for Information Science and Technology
Expert Systems with Applications: An International Journal
Distributed search for supply chain coordination
Computers in Industry
A Fuzzy-Rough Hybrid Approach to Multi-document Extractive Summarization
HIS '09 Proceedings of the 2009 Ninth International Conference on Hybrid Intelligent Systems - Volume 01
Aggregation of orders in distribution centers using data mining
Expert Systems with Applications: An International Journal
Variable precision rough set weight calculation based on web text classification
WiCOM'09 Proceedings of the 5th International Conference on Wireless communications, networking and mobile computing
Mining customer knowledge for tourism new product development and customer relationship management
Expert Systems with Applications: An International Journal
Web Data Mining: Exploring Hyperlinks, Contents, and Usage Data
Web Data Mining: Exploring Hyperlinks, Contents, and Usage Data
A Lexicon-Enhanced Method for Sentiment Classification: An Experiment on Online Product Reviews
IEEE Intelligent Systems
Design science in information systems research
MIS Quarterly
Expert Systems with Applications: An International Journal
Predicting the helpfulness of online reviews using multilayer perceptron neural networks
Expert Systems with Applications: An International Journal
BizPro: Extracting and categorizing business intelligence factors from textual news articles
International Journal of Information Management: The Journal for Information Professionals
Hi-index | 12.05 |
Online product reviews are a major source of business intelligence (BI) that helps managers and marketers understand customers' concerns and interests. The large volume of review data makes it difficult to manually analyze customers' concerns. Automated tools have emerged to facilitate this analysis, however most lack the capability of extracting the relationships between the reviews' rich expressions and the customer ratings. Managers and marketers often resort to manually read through voluminous reviews to find the relationships. To address these challenges, we propose the development of a new class of BI systems based on rough set theory, inductive rule learning, and information retrieval methods. We developed a new framework for designing BI systems that extract the relationship between the customer ratings and their reviews. Using reviews of different products from Amazon.com, we conducted both qualitative and quantitative experiments to evaluate the performance of a BI system developed based on the framework. The results indicate that the system achieved high accuracy and coverage related to rule quality, and produced interesting and informative rules with high support and confidence values. The findings have important implications for market sentiment analysis and e-commerce reputation management.