SentiTVchat: sensing the mood of social-TV viewers

  • Authors:
  • Flávio Martins;Filipa Peleja;João Magalhães

  • Affiliations:
  • Faculdade de Ciências e Tecnologia, Universidade Nova de Lisboa, Lisbon, Portugal;Faculdade de Ciências e Tecnologia, Universidade Nova de Lisboa, Lisbon, Portugal;Faculdade de Ciências e Tecnologia, Universidade Nova de Lisboa, Lisbon, Portugal

  • Venue:
  • Proceedings of the 10th European conference on Interactive tv and video
  • Year:
  • 2012

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Abstract

In this paper, we propose a novel Social-TV chat system integrating new methods of measuring TV viewers' feedback and new multi-screen interaction paradigms. Viewers' messages in chat services are a valuable asset for their peers in general, and for the cable TV operator in particular. The proposed system analyses chat-messages to detect the mood of viewers towards a given show (i.e., positive vs negative). This data is plotted on the screen to inform the viewer about the show popularity. Although the system provides a one-user / two-screens interaction approach, the chat privacy is assured by discriminating information sent to the shared screen or the personal screen. We evaluated the system on a first experiment with labeled data to assess the accuracy (78%) of the chat analysis algorithm and a second experiment with live chat data to validate the user interface.