The choice of qualitative methods in IS research
Qualitative research in IS
Analysis by long walk: some approaches to the synthesis of multiple sources of evidence
Qualitative research in IS
Mobile commerce: framework, applications and networking support
Mobile Networks and Applications
Combining IS Research Methods: Towards a Pluralist Methodology
Information Systems Research
Payments and banking with mobile personal devices
Communications of the ACM - Wireless networking security
Communications of the ACM - New architectures for financial services
An evaluation of e-banking and m-banking adoption factors and preference in Malaysia: a case study
International Journal of Mobile Communications
The effect of trust transference in multi-banking channels; offline, online and mobile
International Journal of Mobile Communications
Small-firm computing: motivators and inhibitors
MIS Quarterly
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The purpose of this study is to investigate mobile banking services use in the USA, China, Korea and Finland which are using the most advanced wireless infrastructure but encountering numerous inhibitors delaying the widespread use of m-banking services. Through a qualitative approach, a case study using semi-structured interview was employed to identify the crucial factors leading the users who do not use m-banking services to reject, postpone, or oppose them. Twenty non m-banking users from each country were interviewed and the data were analysed using qualitative content analysis with the software NVivo9. This study informs m-banking decision-makers of the significant inhibitors of m-banking services use and the characteristics of those who are classified as non-users. The results indicate that well developed traditional electronic banking services are significant barriers to m-banking services use. Perceived risk and lack of knowledge about m-banking contribute to non-use or rejection of m-banking services.