Lead users: a source of novel product concepts
Management Science
Understanding mobile handheld device use and adoption
Communications of the ACM - Mobile computing opportunities and challenges
Information and Management
Two-Sided Network Effects: A Theory of Information Product Design
Management Science
NISS '09 Proceedings of the 2009 International Conference on New Trends in Information and Service Science
Consumer-based m-commerce: exploring consumer perception of mobile applications
Computer Standards & Interfaces
IISIn - A Model for Analyzing ICT Intensive Service Innovations in n-Sided Markets
HICSS '11 Proceedings of the 2011 44th Hawaii International Conference on System Sciences
Switching Costs, Network Effects, and Competition in the European Mobile Telecommunications Industry
Information Systems Research
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During the past few years, the mobile industry has gone through a radical change from business focusing on excellence in device manufacturing and supply chain management to ecosystems around successful focal players, such as Apple and Google, controlling these service platforms. In order to compete in this environment, these firms need to understand what makes a consumer switch between these mobile service platforms. To that end, we conducted an inductive qualitative study with university students from Finland and USA as subjects (142 altogether), delving into how and why consumers switch mobile phones, and what are the factors affecting their decisions. Our results indicate that tacit, or hidden, social influences are emerging as important factors that are intertwined with both same- and cross-side network effects in the mobile service ecosystems.