The contribution of human resources to e-commerce capability and business performance: a structural equation modelling

Authors:
Muhammad Jehangir;P. D. D. Dominic;Alamgir Khan; Naseebullah
Affiliations:
Department of Computer and Information Science, Universiti Teknologi PETRONAS, 31750, Tronoh, Perak, Malaysia.;Department of Computer and Information Science, Universiti Teknologi PETRONAS, 31750, Tronoh, Perak, Malaysia.;Department of Management Sciences, Sarhad University Peshawar, 2280, KPK, Pakistan.;Department of Computer and Information Science, Universiti Teknologi PETRONAS, 31750, Tronoh, Perak, Malaysia
Venue:
International Journal of Business Information Systems
Year:
2012

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Abstract

E-commerce (EC) not only holds the opportunities for business growth but also posses the challenges. These challenges have a significant impact on EC success. By examining drivers of business performance in EC from a firm's resource perspective, the author conceptualises three antecedents of firm's human resources that are critical for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC have a significant contribution to business performance (financial and non-financial performance). In this paper, we have proposed a conceptual framework to find out the human resource attributes and its contribution in developing firm's EC capability which lead to better performance. In effect this research provides a checklist for managers to utilise the human resources and redesign their strategies for the successful EC technology implementation and usage.