DSS research and practice in perspective
Proceedings of the conference on First specialized conference on decision support systems
Decision making: a missing facet of effective documentation
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
Complex problems: what's the next step?
ACM SIGDOC Asterisk Journal of Computer Documentation
The effects of contextualized access to knowledge on judgement
International Journal of Human-Computer Studies
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
Metrics for evaluating human information interaction systems
Interacting with Computers
Usability of Complex Information Systems: Evaluation of User Interaction
Usability of Complex Information Systems: Evaluation of User Interaction
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Many communication situations have shifted to complex situations where people read information and make decisions (they read to decide). With reading to decide, information needs revolve around information seeking and decision making. After finding information, people need to interpret and apply it. Writing documents focused on reading to decide means shifting from creating texts about how to perform tasks to creating texts with an understanding people's information needs and how they interact with information.