Pressages: augmenting phone calls with non-verbal messages

  • Authors:
  • Eve Hoggan;Craig Stewart;Laura Haverinen;Giulio Jacucci;Vuokko Lantz

  • Affiliations:
  • University of Helsinki, Helsinki, Finland;University of Helsinki, Helsinki, Finland;University of Helsinki, Helsinki, Finland;University of Helsinki, Helsinki, Finland;Nokia Research Center, Helsinki, Finland

  • Venue:
  • Proceedings of the 25th annual ACM symposium on User interface software and technology
  • Year:
  • 2012

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Abstract

ForcePhone is a mobile synchronous haptic communication system. During phone calls, users can squeeze the side of the device and the pressure level is mapped to vibrations on the recipient's device. The pressure/vibrotactile messages supported by ForcePhone are called pressages. Using a lab-based study and a small field study, this paper addresses the following questions: how can haptic interpersonal communication be integrated into a standard mobile device? What is the most appropriate feedback design for pressages? What types of non-verbal cues can be represented by pressages? Do users make use of pressages during their conversations? The results of this research indicate that such a system has value as a communication channel in real-world settings with users expressing greetings, presence and emotions through pressages.