The Internet Galaxy: Reflections on the Internet, Business, and Society
The Internet Galaxy: Reflections on the Internet, Business, and Society
Modern Systems Analysis and Design
Modern Systems Analysis and Design
Design Research: Methods and Perspectives
Design Research: Methods and Perspectives
The Challenges of Technology Research for Developing Regions
IEEE Pervasive Computing
Metrics for IT Service Management
Metrics for IT Service Management
Information, Organization and Management
Information, Organization and Management
Beyond pilots: keeping rural wireless networks alive
NSDI'08 Proceedings of the 5th USENIX Symposium on Networked Systems Design and Implementation
Implementing a contextualized IT curriculum: ambitions and ambiguities
Koli '08 Proceedings of the 8th International Conference on Computing Education Research
FIE'09 Proceedings of the 39th IEEE international conference on Frontiers in education conference
ITIL Service Strategy 2011 Edition
ITIL Service Strategy 2011 Edition
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Technology transfer from developed countries to developing ones is not a straightforward process. This is due to the expertise required for utilizing technology. Literature shows that education and transfer of expertise are necessary for technology transfer, but implementation of locally relevant education is a demanding process. Development of IT students' expertise requires adequate ICT facilities, but the effects of organizational support, human capacity, and the relevance of curriculum to the local context are crucial factors in IT service management education. This paper is based on fourteen years of experience in a Tanzanian university, and it shows the importance of the topics above for IT education in general. This paper also presents a two-tier approach to education of IT service management professionals: In that approach specific contextual factors of IT education complement generic perspectives of IT support.