Understanding buyers' social information needs during purchase decision process

  • Authors:
  • Li Chen

  • Affiliations:
  • Hong Kong Baptist University, Hong Kong, China

  • Venue:
  • Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
  • Year:
  • 2010

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Abstract

This paper aims at studying the roles of social information (as obtained from social networking sources) in buyers' decision process when they are searching for products to buy. Through both close observation of users' objective behavior and qualitative interview of their reflective comments, we have discovered the importance of different types of social information in supporting users to achieve a confident purchase decision at the end. Improving suggestions are further derived on how to better present the social information and combine them with static product attributes to enhance current e-commerce decision supports so as to optimally adapt to online buyers' actual information needs.