Web-based customer decision support systems
Communications of the ACM
The anatomy of a large-scale hypertextual Web search engine
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Foundations of statistical natural language processing
Foundations of statistical natural language processing
Authoritative sources in a hyperlinked environment
Journal of the ACM (JACM)
Mining the network value of customers
Proceedings of the seventh ACM SIGKDD international conference on Knowledge discovery and data mining
Implications of buyer decision theory for design of e-commerce websites
International Journal of Human-Computer Studies
Learning probabilistic models of link structure
The Journal of Machine Learning Research
Maximizing the spread of influence through a social network
Proceedings of the ninth ACM SIGKDD international conference on Knowledge discovery and data mining
Propagation of trust and distrust
Proceedings of the 13th international conference on World Wide Web
SNACK: incorporating social network information in automated collaborative filtering
EC '04 Proceedings of the 5th ACM conference on Electronic commerce
Proceedings of the 10th international conference on Intelligent user interfaces
How Positive Informational Social Influence Affects Consumers' Decision of Internet Shopping?
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Dynamic social network analysis using latent space models
ACM SIGKDD Explorations Newsletter
Accounting for taste: using profile similarity to improve recommender systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
POLYPHONET: an advanced social network extraction system from the web
Proceedings of the 15th international conference on World Wide Web
Identifying sources of opinions with conditional random fields and extraction patterns
HLT '05 Proceedings of the conference on Human Language Technology and Empirical Methods in Natural Language Processing
Mining communities and their relationships in blogs: A study of online hate groups
International Journal of Human-Computer Studies
Investigating interactions of trust and interest similarity
Decision Support Systems
Seller's credibility in electronic markets: a complex network based approach
Proceedings of the 3rd workshop on Information credibility on the web
Sharing information with controllable precision by distance measuring in mobile social network
WiCOM'09 Proceedings of the 5th International Conference on Wireless communications, networking and mobile computing
Crowdsourcing credibility: the impact of audience feedback on web page credibility
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Social Network Analysis and Mining for Business Applications
ACM Transactions on Intelligent Systems and Technology (TIST)
Towards three-stage recommender support for online consumers: implications from a user study
WISE'10 Proceedings of the 11th international conference on Web information systems engineering
HappyGo: a field trial of local group buying
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Scenarios for collaborative architectures for monetizing broadcast archive clips
Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments
Understanding buyers' social information needs during purchase decision process
Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
A diffusion mechanism for social advertising over microblogs
Decision Support Systems
Online Social Advertising via Influential Endorsers
International Journal of Electronic Commerce
User-centered investigation of social commerce design
OCSC'13 Proceedings of the 5th international conference on Online Communities and Social Computing
From e-commerce to social commerce: a framework to guide enabling cloud computing
Journal of Theoretical and Applied Electronic Commerce Research
Social Media Business Intelligence: A Pharmaceutical Domain Analysis Study
International Journal of Sociotechnology and Knowledge Development
Hi-index | 0.00 |
Purchasing decisions are often strongly influenced by people who the consumer knows and trusts. Moreover, many online shoppers tend to wait for the opinions of early adopters before making a purchase decision to reduce the risk of buying a new product. Web-based social communities, actively fostered by E-commerce companies, allow consumers to share their personal experiences by writing reviews, rating reviews, and chatting among trusting members. They drive the volume of traffic to retail sites and become a starting point for Web shoppers. E-commerce companies have recently started to capture data on the social interaction between consumers in their websites, with the potential objective of understanding and leveraging social influence in customers' purchase decision making to improve customer relationship management and increase sales. In this paper, we present an overview of the impact of social influence in E-commerce decision making to provide guidance to researchers and companies who have an interest in related issues. We identify how data about social influence can be captured from online customer behaviors and how social influence can be used by E-commerce websites to aid the user decision making process. We also provide a summary of technology for social network analysis and identify the research challenges of measuring and leveraging the impact of social influence on E-commerce decision making.