Management Science
Quantifying the effect of user interface design features on cyberstore traffic and sales
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enriching buyers' experiences: the SmartClient approach
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A comparative usability evaluation of user interfaces for online product catalog
Proceedings of the 2nd ACM conference on Electronic commerce
Intelligent profiling by example
Proceedings of the 6th international conference on Intelligent user interfaces
How Web Site Decision Technology Affects Consumers
IEEE Internet Computing
The FindMe Approach to Assisted Browsing
IEEE Expert: Intelligent Systems and Their Applications
Evaluating example-based search tools
EC '04 Proceedings of the 5th ACM conference on Electronic commerce
Trust building with explanation interfaces
Proceedings of the 11th international conference on Intelligent user interfaces
Increasing user decision accuracy using suggestions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Adaptive decision support system (ADSS) for B2C e-commerce
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
Hybrid critiquing-based recommender systems
Proceedings of the 12th international conference on Intelligent user interfaces
Evaluating compound critiquing recommenders: a real-user study
Proceedings of the 8th ACM conference on Electronic commerce
Trust-inspiring explanation interfaces for recommender systems
Knowledge-Based Systems
Replaying live-user interactions in the off-line evaluation of critique-based mobile recommendations
Proceedings of the 2007 ACM conference on Recommender systems
Conversational recommenders with adaptive suggestions
Proceedings of the 2007 ACM conference on Recommender systems
The evaluation of a hybrid critiquing system with preference-based recommendations organization
Proceedings of the 2007 ACM conference on Recommender systems
Preference-Based Organization Interfaces: Aiding User Critiques in Recommender Systems
UM '07 Proceedings of the 11th international conference on User Modeling
A cross-cultural user evaluation of product recommender interfaces
Proceedings of the 2008 ACM conference on Recommender systems
Preference-based search with adaptive recommendations
AI Communications - Recommender Systems
Interaction design guidelines on critiquing-based recommender systems
User Modeling and User-Adapted Interaction
Evaluating critiquing-based recommender agents
AAAI'06 Proceedings of the 21st national conference on Artificial intelligence - Volume 1
Evaluating preference-based search tools: a tale of two approaches
AAAI'06 Proceedings of the 21st national conference on Artificial intelligence - Volume 1
Designing Tools for Supporting User Decision-Making in e-Commerce
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Preference-based search using example-critiquing with suggestions
Journal of Artificial Intelligence Research
Adapting Recommendations Organization to User Preferences
WI-IAT '09 Proceedings of the 2009 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology - Volume 03
Adaptive tradeoff explanations in conversational recommenders
Proceedings of the third ACM conference on Recommender systems
Proceedings of the third ACM conference on Recommender systems
Proceedings of the 15th international conference on Intelligent user interfaces
Experiments on the preference-based organization interface in recommender systems
ACM Transactions on Computer-Human Interaction (TOCHI)
The effect of preference elicitation methods on the user experience of a recommender system
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Information Systems Frontiers
Design and implementation of preference-based search
WISE'06 Proceedings of the 7th international conference on Web Information Systems
Critiquing-based recommenders: survey and emerging trends
User Modeling and User-Adapted Interaction
Evaluating recommender systems from the user's perspective: survey of the state of the art
User Modeling and User-Adapted Interaction
The Tag Genome: Encoding Community Knowledge to Support Novel Interaction
ACM Transactions on Interactive Intelligent Systems (TiiS) - Special Issue on Common Sense for Interactive Systems
Understanding buyers' social information needs during purchase decision process
Proceedings of the 12th International Conference on Electronic Commerce: Roadmap for the Future of Electronic Business
International Journal of Handheld Computing Research
Human Decision Making and Recommender Systems
ACM Transactions on Interactive Intelligent Systems (TiiS)
Hi-index | 0.00 |
In a previously reported user study, we found that users were able to perform decision tradeoff tasks more efficiently and commit considerably fewer errors with the example critiquing interface than with the ranked list. We concluded that example-based search tools were likely to be useful particularly for extending the scope of consumer e-commerce to more complex products where decision making is critical. This paper presents results from a follow-up user study quantifying the benefits of tradeoff support. Users were able to refine the quality of their preference structures and improve decision accuracy by up to 57% after performing tradeoff tasks. Tradeoff support also significantly increased users' confidence in their choices. Together, these two studies show that example critiquing enables users to more accurately find what they want and be confident in their choices, while only requiring a level of effort that is comparable to the ranked list interface.