Spoken dialogue technology: enabling the conversational user interface
ACM Computing Surveys (CSUR)
Toward conversational human-computer interaction
AI Magazine
COLLAGEN: A Collaboration Manager for Software Interface Agents
User Modeling and User-Adapted Interaction
Partially observable Markov decision processes for spoken dialog systems
Computer Speech and Language
The RavenClaw dialog management framework: Architecture and systems
Computer Speech and Language
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We outline a set of key challenges for dialog management in physically situated interactive systems, and propose a core shift in perspective that places spoken dialog in the context of the larger collaborative challenge of managing parallel, coordinated actions in the open world.