A case study of semantic solutions for citizen-centered web portals in egovernment: the Tecut portal

Authors:
Flavio Corradini;Luis Alvarez Sabucedo;Alberto Polzonetti;Luis Anido Rifón;Barbara Re
Affiliations:
Dipartimento di Matematica ed Informatica, Università di Camerino, Italy;Telematics Engineering Department, Universidade de Vigo, Spain;Dipartimento di Matematica ed Informatica, Università di Camerino, Italy;Telematics Engineering Department, Universidade de Vigo, Spain;Dipartimento di Matematica ed Informatica, Università di Camerino, Italy
Venue:
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Year:
2007

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Abstract

Web portals are emerging as significant tools for eGovernment. Portals are the "gateways" between citizens and Public Administrations. Although a number of them have been already developed, shortcomings related to interoperability and usability limit their usage and potential. To improve their performance, we propose a semantic approach based on the so-called "Life Events". This approach provides several advantages related to service automation and enhanced searching. Also, the usability offered to the end users is improved. To validate our techniques, the proposed approach has been applied to a real case study: the Tecut Portal.