Um estudo experimental de avaliação da experiência dos usuários de aplicativos móveis a partir da captura automática dos dados contextuais e de interação

  • Authors:
  • Artur Henrique Kronbauer;Celso A. S. Santos;Vaninha Vieira

  • Affiliations:
  • PMCC -- UFBA, Salvador -- BA, Brasil, CEP;DI -- CT -- UFES, Vitória -- ES, Brasil, CEP;PMCC -- UFBA, Salvador -- BA, Brasil, CEP

  • Venue:
  • Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
  • Year:
  • 2012

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Abstract

In the last decade, the HCI community has incorporated new perspectives in its studies regarding the elements necessary for mobile applications that satisfy their users. Due to the dynamicity of the mobile applications scenario, it is not easy to evaluate the user experience contemplating contextual aspects and usability together. Most attempts are simulations on controlled experiments, which do not consider contextual variations that occur in the real world scenario. Thus, this work presents the analysis of results found on an experiment conducted with 21 users of three mobile applications during six months to evaluate the user experience with applications on mobile devices. The experiment was a field research conducted with real users performing activities on their daily environments. To do so, we used an infrastructure designed to automatically capture quantitative, subjective, contextual data and user profiles regarding users' interactions with the mobile applications.