Defining software processes through process workshops: a multicase study

Authors:
Finn Olav Bjørnson;Tor Stålhane;Nils Brede Moe;Torgeir Dingsøyr
Affiliations:
Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway;Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway;SINTEF Information and Communication Technology, Trondheim, Norway;SINTEF Information and Communication Technology, Trondheim, Norway
Venue:
PROFES'07 Proceedings of the 8th international conference on Product-Focused Software Process Improvement
Year:
2007

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Abstract

We present the application of the process workshop method to define revised work processes in software development companies. Through two empirical action research studies, we study the impact of company premises and goals on the execution and subsequently on the results of the method. We conclude that both premises and goals will influence the workshops, and suggest how the focus of the workshops should be altered to achieve better results depending on the context. We also strengthen previous claims that the process workshops are a good arena that fosters discussion and organizational learning, and that involvement in the workshops leads to higher acceptance and usage of the resulting process.