The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
An empirical study on the utility of formal routines to transfer knowledge and experience
Proceedings of the 8th European software engineering conference held jointly with 9th ACM SIGSOFT international symposium on Foundations of software engineering
The Process Workshop: A Tool to Define Electronic Process Guides in Small Software Companies
ASWEC '04 Proceedings of the 2004 Australian Software Engineering Conference
METRICS '04 Proceedings of the Software Metrics, 10th International Symposium
An ISO 9001:2000 certificate and quality awards from outside – what's inside? –: a case study
PROFES'06 Proceedings of the 7th international conference on Product-Focused Software Process Improvement
Project web and electronic process guide as software process improvement
EuroSPI'05 Proceedings of the 12th European conference on Software Process Improvement
Improving by involving: a case study in a small software company
EuroSPI'06 Proceedings of the 13th European conference on Software Process Improvement
Defining software processes through process workshops: a multicase study
PROFES'07 Proceedings of the 8th international conference on Product-Focused Software Process Improvement
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Many software companies disseminate process knowledge through electronic process guides. A common problem with process guides is that they are not used in practice. Through a case study we investigate how involvement in creating an electronic process guide through process workshops influences the use of the process guide. We interviewed ten software developers and project managers in a medium-size company about how they use a process guide. Workshop participants show a higher degree of usage over time, a larger number of project support functions taken in use, and express more advantages with the process guide. From this we conclude that small and mediumsized software companies should involve users in developing electronic process guides.