Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Survey on the UCD integration in the industry
Proceedings of the third Nordic conference on Human-computer interaction
Case Study of Customer Input For a Successful Product
ADC '05 Proceedings of the Agile Development Conference
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
A survey study of critical success factors in agile software projects
Journal of Systems and Software
Interacting with Computers
AGILE '08 Proceedings of the Agile 2008
Guidelines for conducting and reporting case study research in software engineering
Empirical Software Engineering
When user experience met agile: a case study
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Successful User Experience in an Agile Enterprise Environment
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
A Survey of User-Experience Development at Enterprise Software Companies
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Current State of Agile User-Centered Design: A Survey
USAB '09 Proceedings of the 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for e-Inclusion
Creating a user-centered development culture
interactions
Up-front interaction design in agile development
XP'07 Proceedings of the 8th international conference on Agile processes in software engineering and extreme programming
Research Methods in Human-Computer Interaction
Research Methods in Human-Computer Interaction
Lean Architecture: for Agile Software Development
Lean Architecture: for Agile Software Development
User experience design and agile development: managing cooperation through articulation work
Software—Practice & Experience
User-Centered Design and Agile Methods: A Systematic Review
AGILE '11 Proceedings of the 2011 Agile Conference
SEAA '11 Proceedings of the 2011 37th EUROMICRO Conference on Software Engineering and Advanced Applications
Towards a framework for integrating agile development and user-centred design
XP'06 Proceedings of the 7th international conference on Extreme Programming and Agile Processes in Software Engineering
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While Agile methods were originally introduced for small, tightly coupled teams, leaner ways of working are becoming a practical method to run entire enterprises. As the emphasis of user experience work has inherently been on the early phases before starting the development, it also needs to be adapted to the Agile way of working. To improve the current practices in Agile user experience work, we determined the present state of a multi-continental software development organization that already had a functioning user experience team. In this paper, we describe the most prevalent issues regarding the interaction of user experience design and software development activities, and suggest improvements to fix those. Most of the observed problems were related to communication issues and to the service mode of the user experience team. The user experience team was operating between management and development organizations trying to adapt to the dissimilar practices of both the disciplines.