Case Study of Customer Input For a Successful Product

  • Authors:
  • Lynn Miller

  • Affiliations:
  • Director of User Interface Development Alias, Toronto, Canada

  • Venue:
  • ADC '05 Proceedings of the Agile Development Conference
  • Year:
  • 2005

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Abstract

Both agile development and User Centered Design stress collaboration between customers and product teams, but getting these methodologies to work well together is not easy. This paper describes one company's efforts to merge these processes by creating interconnected parallel design and development tracks. The benefits of this approach are demonstrated by showing how, when and why customer input was incorporated during the release of a successful software product.