Implementing risk management systems with a benchmark: a Web-Based DSS approach
International Journal of Electronic Finance
Measuring e-statement quality impact on customer satisfaction and loyalty
International Journal of Electronic Finance
International Journal of Electronic Finance
International Journal of Electronic Finance
Reduction of global development cost caused by microfinance inefficiencies
International Journal of Electronic Finance
Online promotion and marketing of mobile communication devices: an empirical study
International Journal of Mobile Communications
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Data envelopment analysis (DEA) has observed as a powerful instrument for benchmarking the performance of various organisations when multiple variables are taken into account. The advantage of such an analysis is its competency to measure the efficiency of the firm in multifarious dimensions. Currently, rapid developments are occurring in telecom service sector. In such a milieu, an attempt for comparing and benchmarking various telecom service providers is of extreme relevance. This paper starts with a conceptual DEA model followed by efficiency estimation. 'Assets' and 'expenses' are considered as inputs. 'Profit after tax' and 'income' are taken as outputs. Four efficiencies named technical efficiency (TE), scale efficiency (SE), cost efficiency (CE), and allocative efficiency (AE) have been estimated. The results are supported by managerial implications and the scope for future research followed by the limitations of the study.