Resource planning for business services
Communications of the ACM - Services science
Service systems, service scientists, SSME, and innovation
Communications of the ACM - Services science
Wikinomics: How Mass Collaboration Changes Everything
Wikinomics: How Mass Collaboration Changes Everything
Unleashing Web 2.0: From Concepts to Creativity
Unleashing Web 2.0: From Concepts to Creativity
HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences
Paving the way for future research in ICT for governance and policy modelling
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
On the use of feature models for service design: the case of value representation
ServiceWave'10 Proceedings of the 2010 international conference on Towards a service-based internet
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Governments are striving to deliver more efficient and effective public services in order to achieve better public service quality, with reduced waiting times, improved cost effectiveness, higher productivity and more transparency. It's an issue of doing things in new ways that requires fundamental change in the provision of public services in the future and a complete new approach for Governments to work and interact with their citizens. Currently, Societies witness more than ever that Web 2.0 and social media in particular, constitute the emerging, if not already established, mass collaboration and cooperation platform between citizens and administrations, as the latter have started to realise the benefits of such applications. The COCKPIT project builds on these developments and based on a highly synergetic approach aims to define a new Governance model for the next generation public service delivery, by combining various research areas.