Critical Success Factors in Enterprise Resource Planning Implementation A Case-Study Approach

Authors:
Behrouz Zarei;Mina Naeli
Affiliations:
University of Tehran, Iran;University of Tehran, Iran
Venue:
International Journal of Enterprise Information Systems
Year:
2010

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Abstract

Although introducing Enterprise Resource Planning ERP to an organization has enormous benefits, it may entail new hazardous challenges if it cannot be well managed. This research focuses on the critical ERP success factors from a case study involving the Esfahan Steel Company, which started ERP implementation in September 2002. An in-depth research of ERP implementation processes and the level of adhering to five chosen ERP critical success factors-project management, top management supports, business process reengineering, and change management and Training-are conducted. Research results revealed that the five critical success factors CSFs are highly interdependent and the strengths and weaknesses of each have influenced the quality of ERP implementation to a large extent.