Empirical research in information systems: the practice of relevance
MIS Quarterly - Special issue on intensive research in information systems
Empirical research in information systems: on the relevance of practice in thinking of IS research
MIS Quarterly - Special issue on intensive research in information systems
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Generalizing Generalizability in Information Systems Research
Information Systems Research
Business process redesign: tactics for managing radical change
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Journal of Management Information Systems
Innovating mindfully with information technology
MIS Quarterly
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Service-oriented architecture SOA have been adopted by organizations in a wide variety of industries, however, best practices have still yet to mature. This article, which is part of a larger study on SOA, develops a normative decision model introducing key factors that influence the timing and approach of adopting a SOA. The decision model is based on the results of multiple case studies of organizations that had either employed or were considering implementing a service-oriented architecture project. The results indicate that there are four main areas an information technology IT manager needs to assess to determine when and how to move towards a SOA: the maturity of relevant standards, the technology gap, the organizational gap, and the nature of the benefits expected from a SOA. Analyzing these results suggest that differences in the business environment need to be considered in the decision of when and how an IT manager should pursue the move to a service-oriented architecture.