Organizational Factors Affecting the Evaluation of Information Systems Performance

Authors:
Jack William Jones;Carol Stoak Saunders
Affiliations:
Texas Christian University;Florida Atlantic University
Venue:
Information Resources Management Journal
Year:
1992

Citing 9
Cited 0

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Abstract

This paper reports a Delphi study aimed at exploring organizational factors affecting the evaluation of information systems IS function performance. Information System Executives ISEs and corporate planners identified and rated factors influencing the prioritization of performance evaluation dimensions. The factors included IS function structure, impact of computer downtime, industry, and organization size. The variations in dimension rankings and measurement usage based upon these factors are consistent with the respondents' perceived value of the factors. A framework is presented to focus the development of pragmatic approaches to IS function performance measurement.