The success of DP charge-back systems from a user's perception
Information and Management
Factors influencing the use of DP chargeback information
MIS Quarterly
Firm performance and monitoring of critical success factors in different strategic contexts
Journal of Management Information Systems
User participation in system development revisited
Information and Management
Forums for management information systems scholars
Communications of the ACM
MIS research: journal status assessment and analysis
Information and Management
The 3-D model of information systems success: the search for the dependent variable continues
Information Resources Management Journal - Special issue: information systems success measurement
An expanded instrument for evaluating information system success
Information and Management
The use of meta-analysis in MIS research: promises and problems
ACM SIGMIS Database
An experimental study of the human/computer interface
Communications of the ACM
Information Systems Management in Practice
Information Systems Management in Practice
Human-Computer Interaction
Human resource information systems: a current assessment
MIS Quarterly
Information systems management issues for the 1990s
MIS Quarterly
The Impact of IT Personnel Skills on IS Infrastructure and Competitive IS
Information Resources Management Journal
Testing and Extending Theory in Strategic Information Systems Planning Through Literature Analysis
Information Resources Management Journal
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This study was conducted to create a knowledge base for MIS research. Building on two previous theoretical models, a systems success model relating six independent variables external environment, organizational environment, user environment, IS operations environment, IS development environment, and information systems to four success variables use, satisfaction, individual impact, and organizational impact was developed. This model was tested using data from 82 empirical studies in a meta-analysis. Results showed that all but one independent variable, external environment, had a significant relationship with success variables. In addition, each independent variable had varying strengths of relationships with different success variables. The findings yield important guidelines for the selection of variables in future research. The validated systems success model is general and theory based, and is useful in providing directions for future research.