The role of conceptual models in formal software training
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
Issues and opinion on structural equation modeling
MIS Quarterly
Rethinking end-user training strategy: applying a hierarchical knowledge-level model
Journal of End User Computing - Special issue on end user computing: clarity, change, choice
The Delphi method as a research tool: an example, design considerations and applications
Information and Management
Interface changes causing accidents: an empirical study of negative transfer
International Journal of Human-Computer Studies
Development of text-editing skill: from semantic and syntactic mappings to procedures
Human-Computer Interaction
Training conditions and strategic aspects of skill transfer in a simulated process control task
Human-Computer Interaction
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Computer software similarities play important roles in users' skills transfer from one application to another. Despite common software attributes recognized in extant literature, a systematic understanding of the components and structure of software similarities has not been fully developed. To address the issue, a Delphi study was conducted to explore the underlying dimensions of software similarities. Inputs gathered from 20 experienced Information Systems instructors show that Computer Software Similarity is a multi-dimensional construct made up of interface similarity, function similarity, and syntax similarity. Each dimension consists of software attributes that users perceive to be transferable in learning new applications. A field study was carried out to test the impact of the construct. Results from a survey on students' learning two software applications confirm the expectation that Computer Software Similarity facilitates the students' skills transfer between the applications. These studies provide a basis to better design training programs for improved training performance.