The society of mind
Cognitive aids in process environments: prostheses or tools?
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
Intelligent aids, mental models, and the theory of machines
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
Information and reasoning in intelligent decision support systems
International Journal of Man-Machine Studies - Special Issue: Cognitive Engineering in Dynamic Worlds
A model of fault diagnosis performance of expert marine engineers
International Journal of Man-Machine Studies
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hypotheses testing by fundamental knowledge
International Journal of Man-Machine Studies
The phenotype of erroneous actions
International Journal of Man-Machine Studies
Differences in expert and novice situation awareness in naturalistic decision making
International Journal of Human-Computer Studies
Expert error in trouble-shooting: An exploratory study in electronics
International Journal of Human-Computer Studies
Design rules based on analyses of human error
Communications of the ACM
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Neurophysiological correlates in interface design: An HCI perspective
Computers in Human Behavior
Examining working memory load and congruency effects on affordances and conventions
International Journal of Human-Computer Studies
Exploring the Dimensions and Effects of Computer Software Similarities in Computer Skills Transfer
Journal of Organizational and End User Computing
Hi-index | 0.00 |
When expert operators interact with a new device, they inevitably reuse former interaction modes and actions. This phenomenon is due to the human cognition seeking resources savings. Schemas support this strategy and are implemented in such a way that perfection is disregarded at the profit of an intuitive trade-off between performance and cognitive resources savings. As a consequence, humans have a strong inclination to fit well-known solution procedures into new problems. For this reason, changes in work environments can cause accidents when they allow operators to interact with a new device if the latter is erroneously perceived as familiar. This research issue originates from an industrial background. The suspected cause of a fatal error performed by an operator in a steelworks factory is replicated in an experiment. The results support the hypothesis according to which errors (and possible subsequent accidents) due to changes in the interface are more likely when the latter does not inhibit former modes of interaction modes. This main result is discussed under the angle of cognitive ergonomics and used as a basis to provide design guidelines.