Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Death March: The Complete Software Developer's Guide to Surviving Mission Impossible Projects
Death March: The Complete Software Developer's Guide to Surviving Mission Impossible Projects
Management Information Systems for the Information Age
Management Information Systems for the Information Age
Identifying critical issues in enterprise resource planning (ERP) implementation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Strategic alignment of ERP implementation stages: An empirical investigation
Information and Management
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This case is inspired by a complaint and response filed in the U.S. court system. One of the case's authors served as an expert witness in the case. Because the suit settled before going to trial, some of the details of the case are not part of the public record; therefore, the names of the companies involved have been changed and certain details disguised to protect the identity of the litigants. However, the essentials of the case remain faithful to the actual circumstances and provide a basis for analysis of decision points and a discussion of costs and responsibilities for the issues in the case. A leading manufacturer of building materials in the United States selected an integrated enterprise resource planning ERP system to install on its existing hardware infrastructure. This case describes the ERP selection, implementation and migration challenges, impaired functionality, and the business and legal issues that ensued due to the software's incompatibility with the hardware. With the software not performing as expected, the vendor withdrawing its software support, and costs escalating, the manufacturer sought legal counsel.