Technology preferences and routines for sharing health information during the treatment of a chronic illness

  • Authors:

  • Carolyn E. Pang;Carman Neustaedter;Bernhard E. Riecke;Erick Oduor;Serena Hillman

  • Affiliations:

  • Simon Fraser University, Surrey, British Columbia, Canada;Simon Fraser University, Surrey, British Columbia, Canada;Simon Fraser University, Surrey, British Columbia, Canada;Simon Fraser University, Surrey, British Columbia, Canada;Simon Fraser University, Surrey, British Columbia, Canada

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2013

Quantified Score

Hi-index 0.01

Visualization

Abstract

When a patient has a chronic illness, such as heart disease or cancer, it can be challenging for distributed family members to stay aware of the patient's health status. A variety of technologies are available to support health information sharing (e.g., phone, video chat, social media), yet we still do not have a detailed understanding of which technologies are preferred and what challenges people still face when sharing information with them. To explore this, we conducted a mixed-method study-involving a survey and in-depth interviews--with people about their health information sharing routines and preferences for different technologies. Regardless of physical distance between distributed family members, synchronous methods of communication afforded the opportunity to provide affective support while asynchronous methods of communication were deemed to be the least intrusive. With family members adopting certain roles during the treatment of chronic illnesses, our findings suggest the need to design tools that mediate sharing health information across distance and age gaps, with consideration to respecting patient privacy while sharing health information.