Interaction process in computer-mediated and face-to-face groups
Computer Supported Cooperative Work - Special issue on time, technology, and groups: development, interaction, and task performance over time in computer-mediated vs face-to-face groups
Feedback for guiding reflection on teamwork practices
Proceedings of the 2007 international ACM conference on Supporting group work
Harnessing the wisdom of crowds in wikipedia: quality through coordination
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The impact of increased awareness while face-to-face
Human-Computer Interaction
Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social visualization and negotiation: effects of feedback configuration and status
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Monitoring email to indicate project team performance and mutual attraction
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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We develop and evaluate a real-time language feedback system that monitors the communication patterns among students in a discussion group and provides real-time instructions to shape the way the group works together. As an initial step, we determine which group processes are related to better outcomes. We then experimentally test the efficacy of providing real-time instructions which target two of these group processes. The feedback system was successfully able to shape the way groups worked together. However, only appropriate feedback given to groups that were not working well together from the start was able to improve group performance.