Improving knowledge intensive processes through an enterprise knowledge medium
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
A Model of Synchronous Collaborative Information Visualization
IV '03 Proceedings of the Seventh International Conference on Information Visualization
Interactive Tree Comparison for Co-located Collaborative Information Visualization
IEEE Transactions on Visualization and Computer Graphics
Introduction to Information Visualization
Introduction to Information Visualization
Collaborative visualization: definition, challenges, and research agenda
Information Visualization - Special issue on State of the Field and New Research Directions
Understanding the Role of Objects in Cross-Disciplinary Collaboration
Organization Science
View Points: Visualization in management: From communication to collaboration. A response to Zhang
Journal of Visual Languages and Computing
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Making effective and timely use of all available, relevant knowledge is a major requirement for today's police officers who strive to fight organized crime or resolve complex criminal acts under time pressure. As they share this knowledge integration challenge with many management contexts, we have examined the knowledge visualization practices of a leading regional police force (and of a military unit) in order to derive insights for corporate knowledge management. To do so, we have conducted on-site observations, focus groups, and interviews, as well as site-, document-, tool- and software- analyses within the police headquarters. As one main result of our empirical investigation, we find that the police force's practice of hybrid (i.e., digital and physical) knowledge visualization offers a useful strategy for corporate knowledge management as well. We also show how organizations can apply this dual approach to making knowledge visible i.e., using sophisticated visualization software in combination with hands-on physical and permanently visible knowledge boards. We discuss how these two modalities can be combined to improve knowledge management and how this hybrid practice can be understood theoretically through the lens of boundary object theory. With this regard, we also extend boundary object theory by identifying nine dynamic qualities of collaborative visualizations.