Factors affecting the use of information technology in business process reengineering
Information Resources Management Journal
Inventory Policies for Systems with Stochastic and Deterministic Demand
Operations Research
Optimal Policies for Inventory Systems with Priority Demand Classes
Operations Research
Exploring the relationship between information technology and business process reengineering
Information and Management
What business process modelers can learn from programmers
Science of Computer Programming
Manufacturing & Service Operations Management
Data mining research for customer relationship management systems: a framework and analysis
International Journal of Business Information Systems
Research Challenges for Achieving Healthcare Business Process Interoperability
ETELEMED '09 Proceedings of the 2009 International Conference on eHealth, Telemedicine, and Social Medicine
Business Process Modeling: Current Issues and Future Challenges
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
Change Management in Business Process Modeling Survey
ICIME '09 Proceedings of the 2009 International Conference on Information Management and Engineering
A new hybrid model for the supplier selection decision
International Journal of Business Information Systems
International Journal of Business Information Systems
Challenges in business systems integration
Computers in Industry
Goal alignment in process improvement
Journal of Systems and Software
Pricing for shipping services of online retailers: Analytical and empirical approaches
Decision Support Systems
Policies utilizing tactical inventory for service-differentiated customers
Operations Research Letters
On the impact of analyzing customer information and prioritizing in a service system
Decision Support Systems
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Flexibility is an important attribute, which businesses should possess in order to respond to rapid changes in the business environment. The literature shows that customers now have the power to influence companies and manufacturers by conveying their requirements, hence, companies can use this information to attract the best customers to their business. In this paper, we propose a requirements engineering-based approach for business process modelling to assist businesses maintain their performance in such an environment. We propose a new mathematical model to improve customer satisfaction in relation to delivery or service waiting time according to their priority class, particularly customers in the high priority class.