Knowledge management in LLiSA ICT4D projects

Authors:
Sue Conger
Affiliations:
University of Dallas, Irving, TX and Rhodes University, Grahamstown, ZA
Venue:
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
Year:
2013

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Abstract

The Living Labs in South Africa (LLiSA) projects have been introducing telecommunications and Internet technologies to remote rural South African municipalities for over seven years. The projects have exhibited mixed success with some quite successful in assisting schools and health clinics to use the Internet for obtaining and sharing information and others enjoying initial success only to fall into disuse. Knowledge management for technology expertise, Internet and computer usage, and software tools has required a transfer of knowledge to local interested individuals. However, knowledge management is typically not an explicitly named aspect of the projects. Rather, projects cite a need for training and development of skills for maintainability but no explicit knowledge management. This report describes knowledge management characteristics then analyzes information and computer technology for development (ICT4D) projects to develop best practices in knowledge management. The LLiSA projects then are evaluated with attention to the extent and methods used for knowledge management. Knowledge and skills have been spread across several people in each location with encouragement for them to further train others as their backups, thus, maintaining a constant, growing stream of individuals who can provide local support for the technology's use. The knowledge management used is ad hoc, simple, and somewhat effective in developing a growing base of technology users in the project's supported locations. Recommendations for formal knowledge management in ICT4D and, specifically the LLiSA projects, are developed.