Knowledge Management Foundations: Thinking about Thinking - how People and Organizations Represent, Create, and Use Knowledge
Present and Promise of Knowledge Management
Present and Promise of Knowledge Management
Electronic Commerce 2002: A Managerial Perspective
Electronic Commerce 2002: A Managerial Perspective
International Journal of Human-Computer Studies
Computers and Industrial Engineering
Knowledge Science: Modeling the Knowledge Creation Process
Knowledge Science: Modeling the Knowledge Creation Process
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Collaboration activities for knowledge creation have become popular, due to competition and marketplace demands. Most knowledge management KM has focused on organizational knowledge application and development. There is a lack of a framework on KM to discuss how people have efficient behaviors to cooperate with others for knowledge creation. This paper presents a service communication process based on a service-centered view to describe how people streamline behaviors for knowledge creation to reach a joint goal in collaboration through communications. The proposed framework is demonstrated by business-to-business collaboration cases.