Lessons from intercultural project management for the intercultural HCI design process

Authors:
Yvonne Schoper;Rüdiger Heimgärtner
Affiliations:
University of Applied Sciences Mannheim, Mannheim, Germany;Intercultural User Interface Consulting (IUIC), Undorf, Germany
Venue:
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: health, learning, playing, cultural, and cross-cultural user experience - Volume Part II
Year:
2013

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Abstract

Global competition requires that new technical products are launched at the same time in all relevant global markets. Therefore the Human Computer Interface (HCI) product designers need to know all requirements of all global customer groups before starting the global development process of user interfaces (UI), which takes normally place in dispersed intercultural mixed UI designer teams. Therefore the user-centered design process from ISO 9241-210 is analyzed concerning the requirements of intercultural management and particularly of intercultural project management. On this basis, an agile intercultural HCI design management process is developed. The resulting UI design approach empowered by cultural aspects makes sure that new systems are designed right from the beginning for the cultural diverse user markets in a time and cost efficient and effective way.