Supporting social deliberative skills online: the effects of reflective scaffolding tools

Authors:
Tom Murray;Lynn Stephens;Beverly Park Woolf;Leah Wing;Xiaoxi Xu;Natasha Shrikant
Affiliations:
School of Computer Science, University of Massachusetts, Amherst, MA;School of Computer Science, University of Massachusetts, Amherst, MA;School of Computer Science, University of Massachusetts, Amherst, MA;Legal Studies Dept., University of Massachusetts, Amherst, MA;School of Computer Science, University of Massachusetts, Amherst, MA;Commination Dept., University of Massachusetts, Amherst, MA
Venue:
OCSC'13 Proceedings of the 5th international conference on Online Communities and Social Computing
Year:
2013

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Abstract

We investigate supporting higher quality deliberations in online contexts by supporting what we call "social deliberative skills," including perspective-taking, meta-dialog, and reflecting on one's biases. We report on an experiment with college students engaged in online dialogues about controversial topics, using discussion forum software with "reflective tools" designed to support social deliberative skills. We find that these have a significant effect as measured by rubrics designed to asses dialogue quaility and social deliberative behaviors.