Tree visualization with tree-maps: 2-d space-filling approach
ACM Transactions on Graphics (TOG)
Information retrieval as statistical translation
Proceedings of the 22nd annual international ACM SIGIR conference on Research and development in information retrieval
How to design, implement, and interpret an employee survey
How to design, implement, and interpret an employee survey
The Word Tree, an Interactive Visual Concordance
IEEE Transactions on Visualization and Computer Graphics
Eddi: interactive topic-based browsing of social status streams
UIST '10 Proceedings of the 23nd annual ACM symposium on User interface software and technology
Supporting “Everyday Analysts” in Safety-and Time-Critical Situations
The Information Society
Twitinfo: aggregating and visualizing microblogs for event exploration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Listening to the community: social media monitoring tasks for improving government services
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Phrases that signal workplace hierarchy
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
The way i talk to you: sentiment expression in an organizational context
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A longitudinal study of facebook, linkedin, & twitter use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Folksonomy-Based Term Extraction for Word Cloud Generation
ACM Transactions on Intelligent Systems and Technology (TIST)
Swimming against the streamz: search and analytics over the enterprise activity stream
Proceedings of the 21st ACM international conference on Information and knowledge management
Techniques and applications for sentiment analysis
Communications of the ACM
Understanding affect in the workplace via social media
Proceedings of the 2013 conference on Computer supported cooperative work
Working and sustaining the virtual "Disaster Desk"
Proceedings of the 2013 conference on Computer supported cooperative work
Bringing Representativeness into Social Media Monitoring and Analysis
HICSS '13 Proceedings of the 2013 46th Hawaii International Conference on System Sciences
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The rise of social media in the enterprise has enabled new ways for employees to speak up and communicate openly with colleagues. This rich textual data can potentially be mined to better understand the opinions and sentiment of employees for the benefit of the organization. In this paper, we introduce Enterprise Social Pulse (ESP) -- a tool designed to support analysts whose job involves understanding employee chatter. ESP aggregates and analyzes data from internal and external social media sources while respecting employee privacy. It surfaces the data through a user interface that supports organic results and keyword search, data segmentation and filtering, and several analytics and visualization features. An evaluation of ESP was conducted with 19 Human Resources professionals. Results from a survey and interviews with participants revealed the value and willingness to use ESP, but also surfaced challenges around deploying an employee social media listening solution in an organization.