Using unconventional awareness mechanisms to support mobile work

  • Authors:
  • Alvaro Monares;Sergio F. Ochoa;José A. Pino;Tomás Ruiz-Lopez;Manuel Noguera

  • Affiliations:
  • University of Chile, Santiago, Chile;University of Chile, Santiago, Chile;University of Chile, Santiago, Chile;University of Granada, Granada, Spain;University of Granada, Granada, Spain

  • Venue:
  • Proceedings of the 2013 Chilean Conference on Human - Computer Interaction
  • Year:
  • 2013

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Abstract

Awareness mechanisms are normally used to deliver context information to computer systems users. These mechanisms have been extensively studied as part of collaborative solutions designed for stationary scenarios, and recently on mobile and pervasive applications. The conventional awareness mechanisms through audio or visual messages have proved to be frequently unsuitable to deliver context information to people performing mobile activities, since the user's attention is not focused on the device he/she is using. This article presents two studies exploring the use of unconventional awareness mechanisms as a way to provide context information to firefighters during urban emergencies. In particular, the effectiveness of using the haptic and smell channels is evaluated as a way to implement direct and indirect capturers of the mobile workers' attention. The obtained results hint that both channels could be used to improve the information delivery. However, the awareness mechanisms that use the haptic channel are much more effective and allow implementing a more diverse set of messages. These awareness mechanisms can be used not only during emergency responses but also in other similar mobile work scenarios.