Everyday favors: a case study of a local online gift exchange system
Proceedings of the 16th ACM international conference on Supporting group work
Indebtedness and reciprocity in local online exchange
Proceedings of the 2013 conference on Computer supported cooperative work
Account sharing in the context of networked hospitality exchange
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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This study examines how money mediates and structures social exchange in a hospitality exchange service, and how social and economic factors guiding exchange get intertwined in this context. We present a qualitative study on the experiences of people who offer to rent out their homes, or parts of them, via the online peer-to-peer renting service Airbnb. Our study suggests that the frame monetary transactions set to exchange relationships contributes to the hosts' sense of control and ease in the exchange. We identified two behavioral patterns that highlight the importance of reputation and trust: (1) hosts divert their accumulated reputational capital into the rental price and (2) they may price their property below "the market price", so that they can choose their exchange partners form a wider pool of candidates.