Robust incentive techniques for peer-to-peer networks
EC '04 Proceedings of the 5th ACM conference on Electronic commerce
Using social psychology to motivate contributions to online communities
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Motivating participation by displaying the value of contribution
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Results from deploying a participation incentive mechanism within the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Readers are not free-riders: reading as a form of participation on wikipedia
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Everyday favors: a case study of a local online gift exchange system
Proceedings of the 16th ACM international conference on Supporting group work
Proceedings of the 16th ACM international conference on Supporting group work
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Defining the price of hospitality: networked hospitality exchange via Airbnb
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
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Many existing and emerging online systems allow people to share content and coordinate the exchange of goods and favors in local geographic settings. We present a qualitative case study of user experiences concerning exchange and reciprocity in local online exchange. Findings from eleven in-depth interviews (containing forty-nine separate exchange experiences) reveal an aversion to indebtedness and several user behaviors that lessen these negative feelings: (1) offering small tokens of appreciation to exchange partners, (2) understanding and accepting the indirect nature of generalized exchange, (3) managing expectations by framing offers and requests carefully, (4) minimizing efforts needed in exchange processes, and (5) bartering and exchanging for a third party. The paper contributes to our understanding of emergent behaviors and norms in local online exchange systems. We discuss design implications from these empirical insights that can help alleviate the discomfort of indebtedness and better encourage and sustain participation in systems of indirect reciprocity.