Investigating the exploitation of web 2.0 for knowledge management in the Greek tourism industry: An utilisation-importance analysis

Authors:
Marianna Sigala;Kalotina Chalkiti
Affiliations:
Department of Business Administration, University of the Aegean, Chios 82100, Greece;School for Social and Policy Research, Charles Darwin University, Darwin, Australia
Venue:
Computers in Human Behavior
Year:
2014

Citing 17
Cited 0

Process to product: creating tools for knowledge management

Knowledge management and business model innovation
Knowledge Assets: Securing Competetive Advantage in the Information Economy

Knowledge Assets: Securing Competetive Advantage in the Information Economy
E-Learning: Strategies for Delivering Knowledge in the Digital Age

E-Learning: Strategies for Delivering Knowledge in the Digital Age
Managing Information Strategically

Managing Information Strategically
Working Knowledge: How Organizations Manage What They Know

Working Knowledge: How Organizations Manage What They Know
Limits of IT-Driven Knowledge Management Initiatives for Interactive Innovation Processes: Towards a Community-Based Approach

HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Protocol Design for Dynamic Delaunay Triangulation

ICDCS '07 Proceedings of the 27th International Conference on Distributed Computing Systems
General Perspectives on Knowledge Management: Fostering a Research Agenda

Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success

Journal of Management Information Systems
Why web 2.0 is good for learning and for research: principles and prototypes

Proceedings of the 17th international conference on World Wide Web
Exploring factors that influence knowledge sharing behavior via weblogs

Computers in Human Behavior
What would it mean to blog on the semantic web?

Web Semantics: Science, Services and Agents on the World Wide Web
eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence

Computers in Human Behavior
Intentions to use social media in organizing and taking vacation trips

Computers in Human Behavior
Why should i share? examining social capital and knowledge contribution in electronic networks of practice

MIS Quarterly
Contributing knowledge to electronic knowledge repositories: an empirical investigation

MIS Quarterly
Breaking the Myths of Rewards: An Exploratory Study of Attitudes about Knowledge Sharing

Information Resources Management Journal

Quantified Score

Hi-index	0.00

Visualization

Abstract

The paper investigates the role of Information and Communication Technologies (ICT) and specifically of the web 2.0 in supporting knowledge management (KM) processes. A literature review analyses how the web 2.0 transforms the implementation of KM by supporting conversational and collaborative KM processes that in turn divert KM from a technology-centric to a people-centric approach. The discussion also reveals how different ways of exploiting web 2.0 reflect different levels of technology supported KM practices. The study also investigated the type and the level of web 2.0 exploitation for KM purposes in the Greek tourism industry by collecting empirical data from tourism professionals. The data was analysed by performing an utilisation-importance analysis that compared data measuring the actual utilisation of web 2.0 with the perceived utilisation importance of web 2.0 for KM purposes. The analysis identified several gaps and opportunities in relation to web 2.0 exploitation for KM purposes. The paper concludes by providing practical and theoretical implications for enhancing the exploitation of web 2.0 for KM purposes.