Communications of the ACM
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Fuzzy based clustering algorithm for privacy preserving data mining
International Journal of Business Information Systems
A comparison of Asian e-government websites quality: using a non-parametric test
International Journal of Business Information Systems
Using fuzzy AHP for evaluating the dimensions of data quality
International Journal of Business Information Systems
Online shopping behaviour: moderating role of gender and product category
International Journal of Business Information Systems
Three-dimensional model for the global quality of a website
International Journal of Business Information Systems
The usability of university websites a study on European University of Lefke
International Journal of Business Information Systems
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Considering the rapid growth of internet service in recent years, its quality plays an important role in such environment. The aim of this study is to evaluate and rank selected hotels offering electronic services e-services by integrated approach of Webqual and fuzzy analytic hierarchy process FAHP. For this purpose, the validity of Webqual model has been investigated and a model has been proposed. Appropriate criteria have been used for evaluating service quality based on Webqual model and international hotels of Isfahan have been ranked using FAHP. Findings indicate that quality of information has the highest priority; and usability dimensions and services interaction are the next priorities. Based on e-service quality evaluation, the order of ranking has been determined as Abbasi, Kowsar, Aseman and Aliqapu hotels.