Contextual design: using customer work models to drive systems design

Authors:
Karen Holtzblatt;Hugh Beyer
Affiliations:
InContext Enterprises, Inc., 249 Ayer Rd., Suite 301, Harvard, MA;InContext Enterprises, Inc., 249 Ayer Rd., Suite 301, Harvard, MA
Venue:
CHI 98 Cconference Summary on Human Factors in Computing Systems
Year:
1998

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Abstract