Improving the Effectiveness of Virtual Teams by Adapting Team Processes
Computer Supported Cooperative Work
From pattern to practice: Evaluation of a design pattern fostering trust in virtual teams
Computers in Human Behavior
The role of cognitive styles in groupware acceptance
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
Building adaptive systems for collaborative e-work: the e-workbench approach
Intelligent Decision Technologies - Special issue on knowledge-based environments and services in human-computer interaction
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The current business environment is characterized by increasing globalization of the workplace and the use of teams working in distributed environments to cope with uncertainty, change, ambiguous problem definitions, and rapidly changing information. The technologies facilitating this virtual workplace include groupware for workflow process management and distributed meeting support. Groupware interventions have not been accepted by the majority of potential users. This paper attempts to determine why there has been resistance to adoption of these seemingly important technologies. Discussions of the author's experiences as facilitator of an electronic meeting room facility, structure and uses of teams in the workplace, computer support for work teams, ways that teams learn, researched variables, and cultural factors to be considered in the design of groupware systems are presented.